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Customer Service Representative

Location: Huntingdon, Cambridgeshire
Position: Customer Service Representative
Rates: £18,000-£25,000 depending on experience
Type: Full time - Permanent
Ref no: GRAOF002

Description:
  • Are you an experienced Customer service professional looking for a new challenge?
  • Do you like to help people to a high standard?
  • Are you looking to work for a company who appreciate staff and their development?

 

Job Duties

  • Dealing with customers either by telephone, electronically or face to face
  • Responding to customer enquiries on a daily basis
  • Handling and resolving customer complaints in a professional manner
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Setting up new customer accounts
  • Processing orders, forms and applications
  • Keeping accurate records of customer interactions and transactions ensuring all notes are added to the customer database correctly
  • Maintaining the customer database

 

Person Specification

 

  • Excellent communication skills both verbal and written
  • Good interpersonal skills
  • Excellent listening skills
  • Must be confident of problem solving
  • Must have a good work ethic

If you have the above skills and experience please send your CV to Hayley Mitchell, Senior Commercial Consultant. Hayley@graftersrecruit.co.uk

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