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Customer Service Representative

Location: Peterborough, Cambridgeshire
Position: Customer Service Representative
Rates: £19,000 per annum
Type: Full time - Permanent
Ref no: GRAOF005

Description:
  • Are you an experienced customer service professional looking for a new challenge?
  • Are you local to Peterborough?
  • Do you have a good telephone manner?

 

Job Duties

  • Lead and proactively manage our fleet
  • Allocate work to couriers in a clear, fair and transparent manner
  • Understand and adapt to customers delivery requirements
  • Accurately take bookings and advise customers of our service
  • Monitor jobs to completion whilst keeping everyone informed in a professional and helpful manner
  • Respond to emails requesting services or a quotation swiftly and in a polite and timely manner

 

 

Person Specification

  • Manage and exceed client expectations in a professional manner
  • Work independently using your own initiative –
  • You must have the ability to work under pressure in a fast paced environment
  • Effective verbal and written communication skills
  • Resource planning, management and control
  • Highly motivated, flexible and with excellent punctuality/attendance
  • Computer literate and well organised individual
  • Flexible approach to working hours.

Interviews being held immediately so please send your CV to hayley@graftersrecruit.co.uk for immediate consideration

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